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Legal Information

Terms & Conditions

These Terms & Conditions govern your use of the Clear Pest Control website and any services requested through it. This content is placeholder copy and should be reviewed and approved before going live.

1. About Us

Clear Pest Control provides pest control, specialist cleaning, clearance, and related property services across Tyne and Wear and surrounding areas. References to “we”, “our”, and “us” mean Clear Pest Control. References to “you” and “your” mean the person using this website or requesting services from us.

2. Use of This Website

You agree to use this website only for lawful purposes. You must not use this website in any way that may damage, disable, or impair the website or interfere with another user’s experience. You must not attempt to gain unauthorised access to any part of the site, server, or connected systems.

3. Quotations and Bookings

Any quote provided through this website, by phone, by email, or in person is subject to confirmation following review of the property, issue, and service requirements. Quotes are estimates unless otherwise confirmed in writing. Booking a service does not create a binding agreement until we confirm acceptance of the booking.

4. Service Availability

Our services are offered subject to staff availability, location coverage, property access, and suitability of the requested treatment or cleaning solution. Same-day service and emergency call-outs are not guaranteed in every case and depend on timing, workload, and travel distance.

5. Customer Responsibilities

You are responsible for providing accurate information when requesting a quote or booking a service. You must ensure safe and reasonable access to the property, disclose relevant health or safety concerns, and follow any preparation or aftercare instructions we provide. Failure to do so may affect service results or require a rebooking fee.

6. Payments

Payment terms will be confirmed at the time of booking or in your quote. Unless otherwise agreed in writing, payment is due on completion of the service. We reserve the right to request deposits for certain treatments, specialist cleaning work, or larger commercial jobs.

7. Cancellations and Rescheduling

We ask that cancellations or rescheduling requests be made with as much notice as possible. We may reserve the right to charge a cancellation fee for late notice, missed appointments, or where access is not provided at the agreed time.

8. Results and Limitations

We aim to deliver professional, effective results, but pest control and specialist cleaning outcomes can vary depending on the severity of the issue, environmental conditions, property condition, access limitations, and compliance with aftercare instructions. Some services may require repeat visits or ongoing management.

9. Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential loss arising from use of this website or from services booked through it. Nothing in these Terms & Conditions excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be excluded.

10. Website Content

The information on this website is provided for general guidance only. While we aim to keep content accurate and up to date, we make no guarantees that all information is complete, current, or free from error. We may update, remove, or change website content at any time without notice.

11. Intellectual Property

All text, graphics, branding, logos, layout, and other content on this website are owned by or licensed to Clear Pest Control unless otherwise stated. You must not copy, reproduce, distribute, or reuse any website content without prior written permission.

12. Privacy

Any personal data submitted through this website will be handled in accordance with our Privacy Policy. By using this website or submitting an enquiry, you acknowledge that you have read and understood how we process personal information.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will take effect once published on this page. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us via the website contact form, by email, or by phone.