Pest Control Frequently Asked Questions

We deal with a wide range of pests across five main groups: rodents (mice, rats, squirrels), insects and crawling pests (bed bugs, fleas, cockroaches, ants and more), stinging and flying insects (wasps, bees, moths), birds (including gulls) and wildlife (foxes and moles). View all pest control services.

Signs such as droppings, gnaw marks or damage, noises at night, nesting material, bites, or insect sightings and activity around particular areas can all help indicate what may be present. Our individual pest and service pages describe the signs for each pest, and our guides on wasps, mice, ants and birds go into more detail. Not sure what you've found? Contact us and we'll help.

It's worth getting in touch if you notice persistent activity, repeated sightings, droppings, nests, property damage or unexplained noises. The sooner a problem is looked at, the easier it usually is to bring under control.

They can, though it depends heavily on the species. Some pest populations reproduce quickly, spread to other parts of a building, or cause additional problems over time, so it is generally better to act early rather than wait.

Yes, we work all year round. Different pest problems are simply more noticeable at different times, for example wasps through the summer and rodents as the weather cools. Our pest advice blog covers what to look out for through the seasons.

You can call us, message us on WhatsApp, or send an enquiry through our contact page. Tell us what you've seen and where, and we'll take it from there.

Availability depends on your location, the type of pest and our existing appointments, so timescales can vary. We always aim to help as quickly as we can — see the Contact & Hours section below for our current hours.

It helps to tell us the type of pest if you know it, what you have seen, where the activity is happening, when it started, the property type and location, and any photographs that might be useful. None of this is essential, but it helps us advise you more quickly.

No. You can simply describe what you've seen, even if you aren't certain of the species, and we can help work out what may be involved.

In most cases we need access to the relevant areas, so someone usually needs to be present or to arrange access. We'll confirm what's needed when the visit is booked.

Broadly, a visit involves inspection and assessment, identifying the pest, carrying out the appropriate treatment or making recommendations, and arranging a follow-up where required. The detail varies by pest, so see the individual pest service pages for specifics.

It depends on the pest, the size and type of property, the extent of the activity and the treatment being carried out. Some visits are relatively straightforward, while other problems need additional time or follow-up visits.

Sometimes, but not always. Whether one visit is enough depends on the pest and the circumstances, and some problems need follow-up treatments to resolve fully. We'll be honest about what to expect.

Preparation requirements depend on the pest and the treatment. If anything needs to be moved, cleaned, covered or made accessible beforehand, we'll explain this when you book. Some treatments, such as bed bugs, have their own detailed preparation steps.

This depends on the treatment being used rather than being a fixed yes or no. Where it applies, we'll tell you in advance how long to stay away and when it's fine to return.

Requirements depend on the treatment being used. We'll always explain any precautions to take before, during and after a treatment, and it's important to follow the instructions provided so that children and pets are kept away from treated areas as advised.

Yes. We help homeowners with the full range of household pests across our service areas, from rodents and insects to wasps, birds and wildlife.

Yes. We treat flats and apartments as well as houses, including communal areas where access can be arranged.

Some pests can move between adjoining or nearby properties, particularly in flats, terraces and multi-occupancy buildings. Where that's a factor, we'll talk through what it means for treatment.

As a general principle, it's sensible to report the problem to your landlord or letting agent, as responsibilities can differ depending on the circumstances and tenancy. We can carry out work for tenants, landlords or agents, and for anything involving legal responsibility we'd suggest checking the appropriate official guidance.

Yes. We work with a wide range of commercial clients, from hospitality and food businesses to offices, retail, warehouses and managed properties.

Examples include restaurants, hotels, offices, warehouses, retail, managed properties, education, healthcare, industrial premises and tourism and leisure venues.

Yes. We support landlords, letting agents and property managers with individual properties, communal areas and multi-occupancy buildings.

Yes, including across our Cumbria and the Lakes coverage where accommodation and tourism are important. Hotels have particular pest considerations that we're experienced in handling.

Yes. Food businesses are a core part of our commercial work, where careful attention to food, waste and deliveries matters most.

We handle both one-off commercial problems and premises that need pest risks monitored over time. Tell us about your building and activities and we'll recommend the right approach.

There's no single price, because cost can depend on the pest, the property, the extent of the activity, the treatment required, the number of visits, the location, and whether it's a residential or commercial job. The best way to get an accurate figure is to contact us for a quote.

Yes. Tell us about the problem and the property and we can talk through the likely approach and cost before you commit to anything.

It can. Different pests require different approaches, equipment and numbers of visits, so costs vary from one pest to another.

Where a treatment needs follow-up visits, we'll make that clear as part of your quote so you know what's included before work begins.

We provide pest control across North East England, Greater Manchester, and Cumbria and the Lakes, covering homes, businesses and other properties throughout our service areas. View all areas we cover.

Yes. The North East is our home patch, covering the towns, cities and surrounding areas. See areas we cover.

Yes. We provide residential and commercial pest control across our Greater Manchester service area. See areas we cover.

Yes. We cover businesses, homes and managed properties throughout the areas of Cumbria we serve. See areas we cover.

Yes. We support properties across the Lakes, including hospitality, accommodation and tourism premises. See areas we cover.

Instructions vary depending on the pest and treatment, so the most important thing is to follow the advice given by your technician, including anything about cleaning, ventilation or keeping away from treated areas.

This depends on the pest and the treatment. Some activity may reduce quickly, while other treatments work over a longer period or need a follow-up visit before the problem is fully resolved.

Some activity can be expected for a period after certain treatments. Your technician will tell you what's normal and when to get back in touch, and you can always contact us if you're concerned.

Prevention depends on the pest, but reducing access to food, water and shelter and addressing potential entry points all help. Our pest advice guides contain more detailed prevention information for individual species, including mice, ants and wasps.

We're open Monday to Thursday 7am to 8pm, and Friday to Sunday 8am to 6pm.

Yes. You can leave the details of your problem through our contact page or by WhatsApp at any time, and we'll respond when we're next available.

You can call us, use our online contact form, email us or message us on WhatsApp, whichever suits you best. Contact us and we'll get straight back to you.